Privacy policy

Your privacy is important 

This statement outlines Diversity ACT Community Service’s policy on how we use and manages personal information provided to or collected by us. 

Diversity ACT is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012

Diversity ACT may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to Diversity ACT’s operations and practices and to make sure it remains appropriate to the changing legal environment. 

This privacy policy assumes that you are resident in Australia.  If you are resident in the UK or Europe, please contact us for more information regarding how we treat your personal information.

What kind of personal information does Diversity ACT collect and how does Diversity ACT collect it? 

The type of information Diversity ACT collects and holds includes (but is not limited to) personal information, including sensitive information, about: 

  • members’ name, date of birth, address, contact details and WWVP card numbers
  • clients’ name, date of birth, address, contact details and case histories where appropriate.

Personal information you provide: 

Diversity ACT will generally collect personal information held about an individual by way of forms and client meetings (whether face-to-face, over the phone or virtual). 

You do have the right to seek to deal with us anonymously or using a pseudonym, but in almost every circumstance it will not be practicable for us to deal with you or provide any services to you except for the most general responses to general enquiries, unless you identify yourself. 

Personal information provided by other people: 

In some circumstances Diversity ACT may be provided with personal information about an individual from a third party, for example a service provider or other not-for-profit organisation that is referring the individual to our services.

In relation to employee records: 

Under the Privacy Act the Australian Privacy Principles do not apply to an employee record. As a result, this Privacy Policy does not apply to Diversity ACT’s treatment of an employee record, where the treatment is directly related to a current or former employment relationship between Diversity ACT and employee. 

How will Diversity ACT use the personal information you provide? 

Diversity ACT will use personal information we collect from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented.

In relation to direct marketing, Diversity ACT will use your personal information for direct marketing where you have provided that information, and you are likely to expect direct marketing: only then you will be sent direct marketing containing an opt out. If we use your personal information obtained from elsewhere we will still send you direct marketing information where you have consented and which will also contain an opt out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.

We may use video surveillance for security purposes and the footage will be used only by Diversity ACT and by the providers of our security services for security purposes. Surveillance videos are not used by Diversity ACT for other purposes and the footage is not publicly available. Surveillance cameras are not located in any bathrooms or change room facilities.

Job applicants, staff members and contractors:

In relation to personal information of job applicants, staff members and contractors, Diversity ACT’s primary purpose of collection is to assess and (if successful) to engage the applicant, staff member or contractor, as the case may be. 

The purposes for which Diversity ACT uses personal information of job applicants, staff members and contractors include: 

  • for insurance purposes
  • for payroll and invoicing purposes
  • for workplace health and safety planning
  • to satisfy Diversity ACT’s legal obligations.

Where Diversity ACT receives unsolicited job applications these will usually be dealt with in accordance with the unsolicited personal information requirements of the Privacy Act.


Diversity ACT also obtains personal information about volunteers who assist Diversity ACT in its functions or conduct associated activities, such as to enable Diversity ACT and the volunteers to work together. 

Marketing and fundraising: 

Diversity ACT treats marketing and seeking donations for the future growth and development of Diversity ACT as important.  Personal information held by Diversity ACT may be disclosed to an organisation that assists in Diversity ACT’s fundraising.

Who might Diversity ACT disclose personal information to? 

Diversity ACT may disclose personal information, including sensitive information, held about an individual to: 

  • government departments
  • people providing services to Diversity ACT 
  • anyone you authorise Diversity ACT to disclose information to. 

Sending information overseas: 

Diversity ACT will not send personal information about an individual outside Australia without: 

  • obtaining the consent of the individual (in some cases this consent will be implied)
  • otherwise complying with the Australian Privacy Principles or other applicable privacy legislation. 

Diversity ACT does use overseas providers of IT services for cloud storage; however, these providers have received Australian government security certification for the protection of information and are bound by the Australian Privacy Principles.

How does Diversity ACT treat sensitive information? 

In referring to ‘sensitive information’, Diversity ACT means: 

“information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation or criminal record, that is also personal information; and health information about an individual”.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law. 

Management and security of personal information 

Diversity ACT’s staff are required to respect the confidentiality of personal information and the privacy of individuals. 

Diversity ACT has in place steps to protect the personal information Diversity ACT holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and passworded access rights to computerised records. 

We have a data breach response plan, which we would follow in the unlikely event of a privacy or data breach.

When you use our website, we may use cookies to maintain the continuity of your browsing session and remember your details when you return. We may also use web beacons, Flash local stored objects and JavaScript. If you adjust your browser settings to block, reject or delete these functions, the webpage may not function in an optimal manner. We may also collect information about your IP address, although this may not identify you.

Updating personal information 

Diversity ACT endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by Diversity ACT by contacting the Privacy Officer of Diversity ACT at any time.

The Australian Privacy Principles and the Health Privacy Principles require Diversity ACT not to store personal information longer than necessary. In particular, the Health Privacy Principles impose certain obligations about the length of time health records must be stored. 

You have the right to check what personal information Diversity ACT holds about you. 

Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information which Diversity ACT holds about them and to advise Diversity ACT of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information Diversity ACT holds about you, please contact Diversity ACT in writing. 

Diversity ACT may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making a correction, Diversity ACT may charge a fee to retrieve and copy any material. If the information sought is extensive, Diversity ACT will advise the likely cost in advance. 

How long will Diversity ACT keep my information?

Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however it will be kept for marketing purposes, as you will have consented to that in writing with us.

Enquiries and privacy complaints

If you would like further information about the way Diversity ACT manages the personal information it holds, please contact us by emailing or calling 0419 964948. Please also contact us if you have any concerns, complaints or you think there has been a breach of privacy. 

If we then have not dealt satisfactorily with your concerns we will meet with you to discuss further. If you are not satisfied with our response to your complaint within 30 days from this meeting then you can refer your complaint to the Office of the Australian Information Commissioner via:

  • email:
  • phone:  1300 363 992
  • fax:  +61 2 9284 9666